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PetCura
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EU-hosted · GDPR-aligned · Built for veterinary clinics

Turn phone chaos into structured requests, safe AI drafts, and clean PMS exports — without changing how owners message you.

Book a 15-min clinic demoTry the sandbox inbox
  • EU-hosted
  • GDPR-aligned
  • Full audit trail
  • SOC 2 in progress
WhatsApp09:12

Luna hasn't eaten since yesterday and she's hiding under the bed.

Marta · owner of Luna

AI draft

Medical question · likely urgent

Lethargy, hiding, 24h without food. Suggested triage: same-day call.

Drafted. Staff approves before reply.

Staff replyTiina · front desk

We can see Luna today at 14:00. Bring her in a covered carrier.

PMS exportLogged · audit ID 8421 · 09:18

In pilot with veterinary clinics across the EU

  • Pilot clinic 1
  • Pilot clinic 2
  • Pilot clinic 3
  • Pilot clinic 4
  • Pilot clinic 5
  • Pilot clinic 6

Pilot cohort. Named with each clinic's written consent.

The problem

Phones break clinics.

Owners call. Reception scribbles. The vet repeats it. The owner waits on hold. Nothing makes it to the chart. PetCura moves the whole loop to WhatsApp, structures it, and gives your team safe AI drafts so the medical record stays clean.

A reception desk during a phone surge: front desk on call, vet mid-consult, owner on hold, voicemail blinking.

  • Front desk juggles four conversations at once

  • Half of callbacks vanish into voicemail

  • Owner intake never makes it to the PMS

  • After-hours messages get lost

How it works

Three steps. One audit trail.

Real product. No demo lab.

  1. Owner messages on WhatsApp.

    WhatsApp

    Owner messages on WhatsApp.

  2. PetCura structures the request and suggests a category.

    AI draft

    PetCura structures the request and suggests a category.

  3. Your team approves a drafted reply.

    Staff approves

    Your team approves a drafted reply.

  4. PetCura logs the audit trail and exports to your PMS.

    PMS export

    PetCura logs the audit trail and exports to your PMS.

Who it's for

One inbox, three jobs.

Front desk

Stop juggling four lines. Every conversation lands as a typed request with the pet's history one click away.

Phone load down meaningfully in month one.

Veterinarians & nurses

Triage in seconds with AI summaries — review the draft, approve, edit. No clicks wasted on chart entry.

Triage summaries arrive before the owner does.

Clinic owners

Watch call volume drop, response time fall, and a full audit trail your auditors will actually understand.

Every reply is auditable. Every export is clean.

Works with what you have

WhatsApp Business. Your PMS. Your calendar.

PetCura sits on top of the tools your clinic already runs. We connect — not replace.

  • Twilio WhatsApp Business
  • PMS-friendly exports
  • Calendar sync
  • Web intake fallback
  • SMS fallback
  • EN · ET · RU translation
AI safety contract

AI assists clinic staff. It never replaces a veterinary professional. Every owner-facing AI reply is reviewed by a human before it sends.

What PetCura's AI does

  • Suggests categories and risk flags
  • Drafts triage summaries
  • Translates between EN, ET, RU
  • Drafts replies your team can edit

What PetCura's AI will not do

  • Diagnose
  • Prescribe medication
  • Set final urgency
  • Auto-send medical advice

We don't train our models on your data.

Security & residency

European by default.

Your clinic data stays in the EU. The medical record stays in your PMS. PetCura is the processor; your clinic is the controller.

EU-hosted · GDPR-aligned · Full audit trail · SOC 2 in progress.

We don't train your data on our models.

View Trust Center

  • EU-hosted
  • GDPR-aligned
  • Full audit trail
  • SOC 2 in progress
  • ISO 27001 planned
  • EU AI Act conformant
Early pilots

What pilot clinics are saying

“We were skeptical about putting WhatsApp in the loop. The audit trail and the AI-draft review step changed that. Our team now answers owners in minutes instead of leaving them on hold.”

— Pilot clinic, Tallinn

Pilots in progress. Named clinic quotes will replace this at GA.

Pricing

Pilot pricing, locked through 2027.

We're working with a small cohort of European clinics. Pilot pricing is locked in for two years from sign-on. No long-term contract — leave any time.

Pilot

EU-hosted

Everything we ship. Locked pricing through 2027.

  • WhatsApp Business inbox
  • AI drafts, summaries, translations
  • PMS-friendly exports
  • Audit trail, GDPR, EU residency
  • Onboarding with our team
Talk to us about a pilotTry the sandbox inbox

Seeded with fake owner messages. No card, no commitment.

FAQ

Questions clinic owners ask first.

Does PetCura replace our PMS?

No. Your PMS stays the medical system of record. PetCura runs the owner-comms layer and exports clean records back to your PMS.

Which PMS systems do you support?

We support PMS-friendly exports today and are adding direct integrations on a clinic-by-clinic basis. Ask us about yours.

What languages are supported?

English, Estonian, and Russian at launch. Owners and staff each pick their own preferred language.

Who replies — staff or AI?

Staff. AI drafts replies and summaries; nothing sends to an owner without a human approving it.

Where is data hosted?

EU regions, managed Supabase. GDPR processor model — your clinic is the controller.

How do we get owners onto WhatsApp?

Onboarding sets up the WhatsApp Business number and the web-intake fallback for owners who prefer a form. Most pilots see owners switch within a couple of weeks.

Book a 15-minute walkthrough. We'll show the WhatsApp → inbox → PMS loop with real product, not a demo lab.

Book a 15-min demoTry the sandbox inbox