// Realistic Estonian veterinary mock data const STAFF = { LK: { id: "LK", name: "Liis Kallavus", role: "Vet" }, JR: { id: "JR", name: "Janar Reinvald", role: "Vet" }, MP: { id: "MP", name: "Marek Põld", role: "Tech" }, AS: { id: "AS", name: "Anna Sokolova", role: "Reception" }, }; const REQUESTS = [ { id: "req_8412", pet: { name: "Mira", species: "Border Collie", age: "4y", weight: "18kg", spayed: true, lastVisit: "12 Apr 2026", colour: "tricolor" }, owner: { name: "Kask Pille", phone: "+372 555 0188", email: "pille.kask@hot.ee", locale: "et" }, status: "waiting_staff", urgency: "today", category: "lameness", elapsed: "12m", elapsedAbsolute: "09:02", assignee: "LK", presence: ["LK"], attach: 1, attachKind: "video", preview: "Limps on back-left leg since this morning. Still eating.", sourceLang: "et", aiConfidence: 0.78, messages: [ { kind: "owner", at: "09:02", text: "Tere! Mira lonkab täna hommikul tagumist vasakut jalga. Söömas käib. Saatsin pildi.", translation: { lang: "en", text: "Hi! Mira has been limping on her back-left leg since this morning. Still eating. I sent a photo." }, attach: ["video"] }, { kind: "system", at: "09:03", text: "Auto-translated to EN · cached · whisper-v3" }, { kind: "note", at: "09:04", actor: "JR", text: "Looks like a sprain, not a fracture. Booked observation slot at 14:00." }, ], aiSummary: "Lameness, back-left, ~4h onset. Owner reports normal eating and demeanor. Video shows mild swelling above the carpus, no visible wound. No prior lameness history.", timeline: [ { at: "09:02", actor: "system", text: "Created via WhatsApp (et)" }, { at: "09:03", actor: "AI", text: "category → lameness · conf 0.91" }, { at: "09:04", actor: "JR", text: "Internal note added" }, { at: "09:06", actor: "AI", text: "Summary generated · v3 · conf 0.78" }, { at: "09:08", actor: "LK", text: "Assigned to LK" }, { at: "09:11", actor: "LK", text: "Status → waiting_staff" }, ], }, { id: "req_8413", pet: { name: "Reks", species: "German Shepherd", age: "7y", weight: "32kg", spayed: false, lastVisit: "06 Mar 2026" }, owner: { name: "Saar Mart", phone: "+372 555 0211", email: "msaar@gmail.com", locale: "et" }, status: "new", urgency: "now", category: "bleeding", elapsed: "2m", assignee: null, presence: [], attach: 2, attachKind: "image", preview: "Cut on front paw, bleeding for 20 minutes. Photo attached.", sourceLang: "et", aiConfidence: 0.92, }, { id: "req_8414", pet: { name: "Tipu", species: "Maine Coon", age: "2y", weight: "5.2kg" }, owner: { name: "Ivanov Vladimir", phone: "+372 555 0233", locale: "ru" }, status: "waiting_owner", urgency: "routine", category: "vaccination", elapsed: "42m", assignee: "JR", presence: [], attach: 0, preview: "Asked about timing for second FVRCP booster.", sourceLang: "ru", aiConfidence: 0.88, }, { id: "req_8415", pet: { name: "Kasper", species: "Maine Coon", age: "9y", weight: "6.8kg" }, owner: { name: "Tamm Kati", phone: "+372 555 0244", locale: "et" }, status: "waiting_owner", urgency: "routine", category: "refill", elapsed: "1h", assignee: "LK", presence: [], attach: 0, preview: "Refill request for chronic thyroid medication.", sourceLang: "et", aiConfidence: 0.95, }, { id: "req_8416", pet: { name: "Pelmen", species: "Pug", age: "3y", weight: "9kg" }, owner: { name: "Petrova Anna", phone: "+372 555 0250", locale: "ru" }, status: "new", urgency: "today", category: "skin", elapsed: "3m", assignee: null, presence: ["MP"], attach: 3, attachKind: "image", preview: "Red patches on belly. Itching for 2 days. 3 photos.", sourceLang: "ru", aiConfidence: 0.81, }, { id: "req_8417", pet: { name: "Muki", species: "Labrador", age: "6y", weight: "31kg" }, owner: { name: "Lepp Andres", phone: "+372 555 0260", locale: "et" }, status: "new", urgency: "routine", category: "diet", elapsed: "5m", assignee: null, presence: [], attach: 0, preview: "Question about transitioning to senior food.", sourceLang: "et", aiConfidence: 0.94, }, { id: "req_8418", pet: { name: "Roosa", species: "Pointer", age: "5y", weight: "22kg" }, owner: { name: "Mägi Triin", phone: "+372 555 0271", locale: "et" }, status: "waiting_staff", urgency: "today", category: "post-op", elapsed: "2h", assignee: "JR", presence: [], attach: 1, attachKind: "image", preview: "Post-spay check — incision looks slightly red, photo attached.", sourceLang: "et", aiConfidence: 0.84, }, { id: "req_8419", pet: { name: "Bublik", species: "Cocker Spaniel", age: "11y", weight: "13kg" }, owner: { name: "Kuznetsov Sergei", phone: "+372 555 0282", locale: "ru" }, status: "resolved", urgency: "routine", category: "follow-up", elapsed: "yesterday", assignee: "LK", presence: [], attach: 0, preview: "Thank you, ear cleaning helped — no more scratching.", sourceLang: "ru", aiConfidence: 0.97, }, { id: "req_8420", pet: { name: "Lumi", species: "Husky", age: "2y", weight: "24kg" }, owner: { name: "Saaremaa Liis", phone: "+372 555 0299", locale: "et" }, status: "new", urgency: "routine", category: "behaviour", elapsed: "8m", assignee: null, presence: [], attach: 0, preview: "Lumi is anxious in the car — any advice?", sourceLang: "et", aiConfidence: 0.86, }, { id: "req_8421", pet: { name: "Susi", species: "Irish Wolfhound", age: "8y", weight: "55kg" }, owner: { name: "Tõnisson Kalev", phone: "+372 555 0312", locale: "et" }, status: "waiting_owner", urgency: "today", category: "appointment", elapsed: "4h", assignee: "MP", presence: [], attach: 0, preview: "Scheduling annual blood panel — confirmed Thu 14 May 10:30.", sourceLang: "et", aiConfidence: 0.99, }, { id: "req_8422", pet: { name: "Nuki", species: "Jack Russell", age: "1y", weight: "7kg" }, owner: { name: "Aas Heli", phone: "+372 555 0331", locale: "et" }, status: "resolved", urgency: "routine", category: "vaccination", elapsed: "yesterday", assignee: "JR", presence: [], attach: 0, preview: "Vaccination confirmation sent.", sourceLang: "et", aiConfidence: 0.98, }, ]; // Inbox views with filters const VIEWS = [ { id: "my-open", label: "My open", filter: (r, me="LK") => r.assignee === me && r.status !== "resolved" }, { id: "unassigned", label: "Unassigned", filter: r => !r.assignee && r.status !== "resolved" }, { id: "urgent", label: "Urgent", filter: r => (r.urgency === "now" || r.urgency === "critical") && r.status !== "resolved" }, { id: "today", label: "Today", filter: r => r.urgency === "today" && r.status !== "resolved" }, { id: "all-open", label: "All open", filter: r => r.status !== "resolved" }, { id: "resolved", label: "Resolved", filter: r => r.status === "resolved" }, ]; // Reminders const REMINDERS = [ { id: "rem_001", pet: "Mira", owner: "Kask Pille", title: "Re-check lameness", scheduledAt: "Mon 12 May · 14:00", channel: "whatsapp", state: "scheduled", createdBy: "LK" }, { id: "rem_002", pet: "Kasper", owner: "Tamm Kati", title: "Thyroid refill due", scheduledAt: "Tue 13 May · 09:00", channel: "whatsapp", state: "sent", createdBy: "LK" }, { id: "rem_003", pet: "Tipu", owner: "Ivanov V.", title: "FVRCP booster #2", scheduledAt: "Wed 14 May · 10:30", channel: "whatsapp", state: "acknowledged", createdBy: "JR" }, { id: "rem_004", pet: "Roosa", owner: "Mägi T.", title: "Suture removal", scheduledAt: "Wed 14 May · 16:00", channel: "sms", state: "scheduled", createdBy: "JR" }, { id: "rem_005", pet: "Bublik", owner: "Kuznetsov S.", title: "Ear-clean follow-up", scheduledAt: "Thu 15 May · 11:00", channel: "whatsapp", state: "snoozed", createdBy: "LK" }, { id: "rem_006", pet: "Susi", owner: "Tõnisson K.", title: "Annual blood panel", scheduledAt: "Thu 14 May · 10:30", channel: "whatsapp", state: "scheduled", createdBy: "MP" }, { id: "rem_007", pet: "Lumi", owner: "Saaremaa L.", title: "Behavioural consult call", scheduledAt: "Fri 09 May · 13:00", channel: "whatsapp", state: "completed", createdBy: "LK" }, { id: "rem_008", pet: "Pelmen", owner: "Petrova A.", title: "Skin re-check", scheduledAt: "Mon 05 May · 15:00", channel: "whatsapp", state: "missed", createdBy: "MP" }, ]; Object.assign(window, { STAFF, REQUESTS, VIEWS, REMINDERS });